Autonomous Ticket Resolution &
AI Customer Support.
Deploy 24/7 autonomous support agents that understand customer intent, query live databases, and resolve repetitive inquiries instantly across email, chat, and helpdesks.
Eliminate 60%+ of Repetitive Support Tickets Without Expanding Headcount.
Frontline support teams are constantly bogged down by repetitive questions: 'Where is my tracking number?', 'Can I get a copy of invoice #1024?', or 'How do I update my payment method?'.
ZeroX builds intelligent support agents that understand company policies, search live databases, and perform authorized system actions autonomously, reducing resolution times from hours to seconds.
Deterministic Execution Pipeline.
Omnichannel Ticket Ingest
Listen to incoming Zendesk, Gorgias, Intercom, or email inboxes.
Entity Extraction & Identity Check
Identify customer account, authenticate request, and extract core inquiry intent.
Database Query & Action
Check live order status, generate dynamic links, or apply approved credits.
Attributed Response & Close
Deliver clear, empathetic response and update ticket state in your helpdesk.
Built for Enterprise Precision.
65% Deflection Rate
65% DeflectionAutonomously resolve routine tier-1 questions without human intervention.
Instant 24/7 Response
< 15s ResponseProvide immediate responses to international clients across US and UAE time zones.
Empathetic Human Escalation
Zero FrictionSeamless handoff to human agents with rich contextual conversation summaries.
Compatible Ecosystem & APIs
Rollout & Deployment Phases.
Helpdesk Audit & Intent Classification
We analyze historical ticket logs to identify the top 10 highest-volume routine questions.
Policy Ingestion & Tool Mapping
We configure the RAG knowledge base and connect API tools for database verification.
Draft-Only Sandbox Mode
The AI drafts responses for human agents to review and approve with one click.
Autonomous Live Rollout
We activate autonomous resolution for verified categories with continuous quality scoring.